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Question ID 21946

When Jeff, a technician, is troubleshooting a problem, which of the following is the NEXT step after verifying full
system functionality?

Option A

Establish a plan of action to resolve the problem and identify potential effects

Option B

Implement the solution

Option C

Establish a theory of probable cause

Option D

Document findings, actions, and outcomes

Correct Answer D
Description
Update Date and Time 2018-03-15 06:45:43

Question ID 21947

Kim, a network technician, is troubleshooting a problem and has just established a plan of action to resolve the
problem. Which of the following is the NEXT step in the troubleshooting methodology?

Option A

Verify full system functionality and if applicable implement preventative measures

Option B

Implement the solution or escalate as necessary

Option C

Document findings, actions, and outcomes

Option D

Establish a theory of probable cause (e.g. question the obvious)

Correct Answer B
Description
Update Date and Time 2018-03-15 06:47:15