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| Question ID 23472 | The BEST description of an incident is: "Pass Any Exam. Any Time." - www.actualtests.com 11 Exin EX0-001 Exam |
| Option A | A. An unplanned disruption of service unless there is a backup to that service |
| Option B | B. An unplanned interruption to service or a reduction in the quality of service |
| Option C | C. Any disruption to service whether planned or unplanned |
| Correct Answer | B |
| Question ID 23513 | Which of the following is an enabler of best practice? |
| Option A | A. Standards |
| Option B | B. Technology |
| Option C | C. Academic research |
| Option D | D. Internal experience |
| Correct Answer | B |